In compliance with the provisions of the UNI EN ISO/IEC 17021-1:2015 standard, CQS guarantees precise and timely management of complaints and appeals, including reports from client and non-client organizations, auditors who collaborate with CQS and others, and any active party who needs to contest or bring to CQS's attention any inaccuracy or imprecision arising directly or indirectly from CQS's operations.

The procedure for managing complaints and appeals is detailed in the CQS technical regulations, which can be downloaded by clicking on the link: CQS technical regulations